*April 4th - We have once again been given permission from the city of Los Angeles to enter our office on Wednesday, April 8th. We will be working overtime all day and will get to all current and new orders. We will also be attempting to do all returns and exchanges, so for those of you who have any, please mail them to our new address. Anyone with an open order can message me directly and the address will be provided.
All rings will be cast on Wednesday and then packaged and shipped out the following day.
Thank you for your continued support!
*April 1st - We have been informed that as of this morning, tenants will no longer be allowed to access the building and their offices for any reason. The building was visited by The Los Angeles County Health Department and they issued citations to the building stating that they were violating the "safer-at-home" order, and demanded a mandatory shut down.
At this time, we are still accepting orders, however, they will have have to wait a minimum of 30 days or until we are granted access again. We sincerely apologize for any issues this has or will cause any of our valued customers and hope that we can get through these difficult times quickly. Please message us with any questions, concerns or cancellations you may have. Messages and emails will still be checked daily.
Metal Crafted Jewelry.
*March 30th - We have just been given authorization to enter our office once a week, every Wednesday between the hours of 11am to 2pm. In this small window, we will start to cast orders that we have and get as many completed as possible. All orders will be completed in the order in which they came in, so if your order was placed within a couple of days, you may have to wait until the following Wednesday. All orders that have been placed about a week or longer, your orders will be taken care of first. We still do not have access to our mail room and neither does any mail service company, so we continue to ask you to hold all returns or exchanges until further notice. We will also not be doing any engravings at this time, so all orders will be shipped as is and can be engraved at a later time.
Thank you so much for your continued support and understanding!
*March 27th - Two days ago on March 25th, we were able to access our building and office for a few hours under strict security escort. We were able to get some orders completed and shipped out, however we were still not able to access our mail room so we unfortunately can still not get to any returns or exchanges. We also did not have enough time to use our engraving machine, so all engraving requests will be put on hold and the rings will be sent out without them until further notice. We will try to access our office early next week and take care of more orders then.
Thank you for all of your patience and understanding during these difficult times.
* March 23rd - We should have access to our office for a few hours on Wednesday, March 25th. During this small window we will try and process all returns, exchanges and refunds. We will also try and process as many new orders as we can and then prepare and ship them from home. We will unfortunately NOT be able to do any laser engravings on any orders at this time. All rings will be sent WITHOUT engravings and can be sent back anytime to have an engraving added.
Also, USPS is not allowed into the building to drop off mail until April 19th, so all packages that were sent back to us are either being held at the Los Angeles location which we will try and get access too, or they were sent back to where they came from. More updates to follow.
*March 19th - To all of our valued customers, we here at Metal Crafted Jewelry hope that all of you and your loved ones are staying safe in these difficult times. We wanted to inform you that as of March 19th at 11:59pm, the city of Los Angeles has issued a “safer-at-home” order which will stay in effect until April 19th.
Since our business is located in Los Angeles, we are unfortunately not allowed to get into our shop due to the fact that we are listed as a “non-essential” business. While we will continue keep our online store open and take orders, there will be some delays in production and shipment. We are always available to answer all your questions and concerns .
If there are any customers who have existing orders and would like to cancel them, please feel free to send us an email or message and I will be more than happy to help you with that. To anyone who has an order that needed to be exchanged or returned or has already mailed the ring out, we will try our best to get to our office as soon as possible and handle those as well.
Thank you all. Stay safe.
Metal Crafted Jewelry.
We are two cousins, born and raised in Los Angeles and have been in the jewelry industry for most of our lives. Our fathers started selling jewelery over 35 years ago, and we followed in their footsteps. What was just a local family business, has now become something more. We have joined the online market and want to share our designs, quality and craftsmanship with everyone around the globe. We want to take our father's original ideas and dreams, and share them with you.