FAQ's
Q. What kind of warranty do your rings come with?
A. All of our rings come with a full Lifetime Warranty. If something happens to your ring, no matter when it was purchased, we will send out a new ring at no cost to you. Our only exception is a lost or stolen ring. We unfortunately cannot cover those.
Q. How do I find my finger size?
A. There are many ways to determine your finger size. The quickest would be to go into a local jewelry store and have them professionally check for you. Another option we offer, is our free finger sizing tool. In the menu above, click on the "Find your ring size" option, and we will ship one out to you free of charge.
Q. What are your engraved ring policies?
A. All rings can be engraved on the inside or outside, with the exception of our KOA Wood interior rings and our Damascus. We recommend that all engravings be no more than 40 characters. All engraved rings are final sale, and if an engraved ring needs to be exchanged for a different size, we charge a flat fee of $50.
Q. What is your return/exchange policy?
A. We offer free lifetime size exchanges on all non engraved rings. All non engraved rings can also be returned for a full refund, minus shipping, within 60 days. The rings must be in prefect, unworn condition. Rings can be exchanged twice free of charge, after that, there is a $25 fee.
Q. I purchased a ring from you and the color faded. Why did this happen and what can be done about it?
A. All of our colored rings (Rose & Yellow) are electronically plated. All plantings should last for the life of the ring, but unfortunately, sometimes the plating doesn't hold like it should, and the ring may begin to fade. If this were to ever happen, we will gladly send out a new ring at no cost to you.
Q. I've heard that Tungsten will change the color of my finger green and irritate my skin. Is this true?
A. No, Tungsten will never change the color of your skin. Their is a very small chance that Tungsten would irritate the skin, but that is only if you are allergic to Nickel. We use a small amount of Nickel as a binding agent when casting all of our rings. If you find that you are allergic after trying on one of our rings, we will issue a full refund.